🔄 Returns & Refunds Policy

Last updated: 06 January 2026

We want you to be delighted with your gift. Below are our returns, exchanges, and refund procedures.

✅ When You May Be Eligible for a Refund or Replacement

• Your item arrives damaged or faulty.
• You receive the wrong item.
• You contact us within 14 days of delivery to report an issue.

❌ Items Not Eligible for Return (unless faulty)

• Personalised or custom items
• Food and edible treats
• Seasonal or time-sensitive items (e.g. Christmas, Valentine’s)
• Digital downloads

🔁 Exchanges

If you’d like to exchange an item (subject to availability), please contact us at info@mylittleenchanted.com. Exchanges are processed once we have received and inspected the returned item.

🪄 Returns Process

1. Email info@mylittleenchanted.com with your order number, photos (if applicable), and reason for return.
2. We’ll send you the return address and any specific instructions.
3. Send the item back within 7 days of our confirmation.

📦 Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or we have agreed to cover return shipping. We recommend using a tracked service when returning items — we cannot be responsible for items lost in transit unless otherwise agreed.